Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Hi there

Hi there, I want to know about my airtime plan cost, bill is showed me £50, but unlimited airtime plan cost is £35, let me know which type bill’s included my airtime plan cost.

Resolved! Europe holiday but need to call my partner in Canada

Hi I purchased a international bolt on for making calls from UK to Canada. I am now going on holiday to the Canary Islands and wanted to check if that bolt will still work or will the charges be different to call from Canary Islands to Canada?

Resolved! Upgrade

Hello I’m just looking for a bit of help with my bill. So I already had a sim and then 6 months later I upgraded to a phone. This month it has been a month since I got the phone and it’s time to pay my airtime bill but my airtime bill is a lot more t...

Resolved! AirPods Max Finance

I want to take AirPods Max in finance. Can I walk-in to the store to get it?

Resolved! Sim Card not working properly after attempted phone number change

I have recently bought a new phone and a pay monthly contract (was previously on pay as you go) and the product was fine when it arrived, however, I wanted to keep my phone number so I went through the o2 website to do this where it told me it would ...

Resolved! HAN

Hello folks, hope you can help or advise me please?.I have ordered a Apple iPad 12 Pro and a Samsung Galaxy S21 plus 5G which have both been despatched today, I have noticed the word HAN in front of the product name, can anybody tell me what this mea...

Resolved! Change billing email

I have changed my email but I cannot update it on your system. It is my account email but my bills still go to my old account. I have tried changing address, but that only allows me to change my physical address. I can’t even figure out who to ask fo...

Resolved! Can sling a return

So I just got the new iPhone 13 pro a couple of days ago and I’ve requested to return it. The question is can I cancel the return and keep the phone or do I have to return it now I e requested to canceling and sending it back within the cooling off p...

Resolved! How do I set my phone so that callers can leave a message.

Somehow I seem to have lost my voicemail. I can access it but no callers can leave a message. I think I may have deleted something in error. A crucial phone number perhaps?

Resolved! How do I go about buying adding another phone to my account

How do I go about buying adding another phone to my account

O2

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