Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

Hi I've recently checked my online banking and I have multiple payments come put from 02 I normal pay my phone bill monthly and 4 other payments have come out at the same time, please can you help me understand why this has happened and of I can get ...

Resolved! Tax invoice/VAT

Hey- can someone help me understand how I can get a tax invoice to claim back VAT. I have several different accounts with 02 and my accountant requires more info for my VAT return.Thanks!

Resolved! apple music free with sim upgrade

I upgraded my sim and it said online it came with apple music but i dont have any link for it

Resolved! International bolt on

Hi. I’m in the Caribbean and have added the international bolt-on but whenever I try and call the uk it won’t connect despite having the correct dialling codes. So very very frustrating and impossible to contact o2 who only seem to want to live chat ...

Resolved! disconnection of 4G on my iPhone

I have received a text saying that 4G has been disconnected from my phone by O2. Was it a scam or genuine. I can't seem to find out.

Resolved! Payments

Is there any chance I can work round my contract and pay off please

Resolved! More data needed

I need more data. Doesn’t renew until the 20th and it’s not letting me add it. Can’t do anything until my bill date. Bloody confusing

Resolved! Sim

Yesterday I received my new iPhone. I put the sim that I received in the box in to the new phone and thought it would work. It’s been 24hours and I still can’t get network signal. So I have tried putting my old sim back in to my old phone and now tha...

Resolved! Leaving Contract

Hi All, I'd like to know what my options are to leave my contract. I have an 12 month o2 refresh plan, it's been only 3 days since I upgraded but I would like to cancel my contract. Is it possible to pay off my device (in order to keep it) and leave ...

Resolved! I need my invoice number on a recent upgrade

Hello please can you tell me how I can get my invoice number and IMEI number for my new phone

O2

Forum Posts