Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calling Canada

£78.58 for a 30 Min. Call to Canada I feel is excessive charge. I have had this account for years and mainly use the internet .But anyway I feel this is an excessive charge.

Resolved! Termination Fees

I recently ported out of o2 due to the price increase. I received an email to say that because of these increases I was able to leave without any termination fees. My account is an airtime plan and a refresh. When I received my final bill , I was sho...

Unknown number

I have a number on my bill that I’ve been charged for texting but don’t recognise and I can’t find the texts. As this number has been messaged many times I’m at a loss. I can’t find an answer onlinePlease advise

Resolved! Letter

Hello I have received a letter from o2 about what I can pay and my money etc I had to fill it out and send it back recorded delivery but I don’t know which address I would need to send it to?

Resolved! Apple Music 6 months free offer advice

I got a email from O2 last week saying if i upgraded my tariff then i could get Apple music free for up to 6 months. so i did that last week and checked the T&C for the offer to make sure i moved to the right tariff but i still have not got the code ...

Resolved! Data used up

For the first time ever I have had a message to say that my data allowance has been used up - but I have not used my phone differently in the past month. What has changed? Can anyone advise me - since it seems impossible to find a way of speaking to ...

Resolved! Teacher discount

Having added the code to the o2 open section and uploaded my payslip last weekend I haven’t heard back… I have had no confirmation from 02 that it’ll appear on my next bill. Anyone else struggling to get hold of o2? I’ve tried calling 17 times now an...

Resolved! Track a order

Hi I would like to check was my order posted yet?

Resolved! O2 to O2 Contract

My O2 contract is about to come to an end and it is alot cheaper to get a new contract rather than upgarde. What do i have to do to get my old number on my new phone contract? My thoughts was i would get my new phone, call and pay off my contract and...

Resolved! Request an ESIM Pack

Hi was wondering if I can request an esim Pack the online chat seems to be busy

O2

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