Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data and signal

I’ve just set up a new I phone through an upgrade. Everything’s is switched over but I’m not getting any service when out of the home. I have to connect to Wi-Fi or use personal hotspot on my old phone. Can you advise?

Resolved! O2 is a disaster

I've decided to renew my sim only contract, this time for next 24 months. I did it by phone because chat option is no longer available despite O2 representatives telling it is. On the last Monday I decided to go with30GBData with unlimited minutes an...

Resolved! New phone, but don't want to start using it yet.

Hi, I have just received a new phone; it's a birthday present for my son, so it won't be set up and used until mid-December. I don't suppose that's a problem? I understand that the contract will start immediately, but other than that leaving the phon...

Resolved! Recently upgraded, cannot download my bills from prior to that

I upgraded recently (from airtime only to device+airtime) and October was my first bill under the new contract. I can not see or print my bills from prior to that, even via the 'previous bills' tab as other threads have explained and as noted in this...

Resolved! Previous Statements

Hi - it seems O2 have changed they way we view previous statements; does anyone know where they are now? It is so frustrating to spend hours search the whole site, no-one available for webchat?

Resolved! When will my Data turn back on?

Hi everyone! Ok so my bill was overdue for a couple of days (Bad me! I know) but it’s now been paid and I’m just wondering when my data will be deactivated as I heavily rely on it in order to contact my carer in the event we get separated (I am non-v...

Resolved! New contract issues

I had a message from O2 saying the minimum term for my contract was nearly up and I need to do nothing for it to carry on, or look at another contract.I was on unlimited texts, unlimited minutes and 120gb per month data ( with the volt offer it was 2...

Resolved! App sucks & so does the service.

Multiple problems, going to bulletpoint for ease. 1, can’t create a conversation on the app “messaging unavailable, all our agents are busy..” but the stupid aura bot says it can’t access my details because of my “account type”? 2, i want to cancel o...

Resolved! Auto contract renewal/ 02 not honouring

Has anyone had issues with a 12 month contract renewal. I was sent a text stating that I would be given my usual data, minutes, text plan plus a 12 month disney extra for the same price if I didn't change anything.I have now started that contract per...

Resolved! track return

I am looking how to track a return on 02

O2

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