Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Incorrectly Charge

About a month ago (12th November) I ordered a new sim card, switching for pay as you go to pay monthly. Now a month later the new sim card has still not arrived. To make matters worse, O2 have decided to charge me for the month that I haven't even ha...

Resolved! Disney plus

Disney plus contract renewal is it done through 02 or direct as at the moment it’s an add on

Resolved! Bill Dispute

Hello, I have been charged for roaming services while abroad that should have been covered by Volt 2, but I can find no way to speak to anyone about this issue. Chats do not recognize the topic, O2 "customer service" hangs up on me if I call and ther...

Resolved! Turn my 4g on

Hello my calls text and internet aren’t working I paid my bill this morning??? Need it ASAP - [Personal details removed]

Resolved! Credit Check

Why does another credit check need to be done when I am already a O2 customer, & all I want to do is add another device to my account?

Resolved! End of contract

I am coming to the end of my contract and planning on keeping my current phone for a bit longer as there is nothing really better to suit my needs at present. How do I find out if my airtime and device bill is separate or not? On previous contracts w...

Resolved! I want to change my pay as you go SIM to contract based

My self Rahul Kumar aligetiI want to change my pay as you go SIM to contract based so please convert that

Resolved! my order

when i ordered my phone it said in stock how ever after paying upfront cost i immediately got a am mail to say sorry out of stock i am not happy about this and find it terrible that i cannot discuss it with anyone i want to know if i can collect it i...

Resolved! ENFORCEMENT & TERMINATION LETTER

I have chosen to leave 02. I understand that I need to pay off my device, today I have received an Enforcement And Termination Letter. I have tried the telephone numbers on the letter and every number I am told that they cannot connect me to the serv...

Resolved! Changing mobile number

HiJust looking for the easiest/quickest way to change my mobile number please. Thanks in advance.

O2

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