Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sending my upgraded phone abroad

Hi, Would it be possible when upgrading my phone to have it delivered to Australia? Will I also be able to use an Australian Sim in the phone while I am out there this is in regards to the iPhone 13ThanksReece

Resolved! Did not receive my free Galaxy 4 watch

Hi I bought the galaxy z flip and was promised a galaxy 4 watch free but I cannot get hold of anyone at 02 can anyone help

Resolved! Loyalty discount for long term customes

I'm interested in swapping my long time pay monthly unlimited tariff for the one below as it's cheaper. https://www.o2.co.uk/shop/package-options? However I'm a little miffed that new virgin customers can just jump on board and get double the data.I'...

Resolved! Swapping numbers

Hi guysMy wife has decided to change network but she wants to keep her number she has already and my mother inlaw wants to take over my wife's contract but keep the same number she has. How do we go about doing this?

Android system - Sign into Network

Just had my number ported over to O2 and When I switch off WiFi and move to mobile data I constantly get this message. I have plenty of data (100GB) , just doing my head in not being able to have any mobile data when out and about! Tried getting thro...

Resolved! Want to keep my number

Want to keep my phone number. I’m an 02 customer. New phone and SIM has arrived. Tried calling 202 but keep being cut off.

No sevice

My bill is up-to-date my phone does not work I cannot make outgoing calls or receive incoming calls but when I get home on Wi-Fi I can send messages can anyone help me what is wrong with my phone

Resolved! Still waiting for service to be reconnected 48hrs after paying a late bill

I was late paying my bill this month.I paid on Thursday morning, got cut off Thursday afternoon, and am still waiting for my service to be reconnected 48hrs after paying.All calls divert to the payments line which says "You bill is overdue, the balan...

Resolved! spend cap

How do I set a monthly spend cap when 202 just hangs up and the online chat is too busy to answer

Resolved! Transferring Number from Voxi to O2 - Still waiting...

I Tried the online form and kept getting an automated rejection email *** THIS IS AN AUTOMATED MESSAGE ***The request could not be completed, the following reason is given for the rejection:Validation Exception: Sorry, the information provided for ou...

O2

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