Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Could not active mobile data network

Hi, I just arrive to Spain and I can’t use my data, I have done everything that I l’ve found on internet and still, I have an iPhone 13 Pro Max.

Resolved! How to cancel online order

Hello, I completed an online order thats been accepted however I selected the wrong package,, How can I amend or cancel the order? Thank you.

Resolved! Roaming

Hi,I am Tenerife but my data is not working here.How do I activate this ?Thanks,Vandna

Resolved! I can't get Disney+ , activation to work

I can't get Disney+ to activate

Disney Plus not activating as offered extra

O2 offered Disney Plus for 6 months but when you try to activate extra it goes to a 404 error page!!! Please can this be rectified?

Resolved! Bill overdue

I had revived a text from o2 saying I have an overdue bill but money came out my account 2 days ago I’ve never had this before. It says it will put an extra £6 charge on if I don’t pay. It’s also coming up on the o2 app.

o2 Account Suspended - Fraudulent Account

Hi everyone This afternoon my o2 account has been suspended. I couldn't make or receieve any calls. I contacted o2 via the agent chat method, and they couldn't help. Contacted their customer services, got put on hold for 20 minutes, only to be be tol...

Resolved! Air time bill -£99 instead of £26 ?

Hi does anyone know why my airtime bill is - £99 instead of being £26, does this mean i have nothing to pay as its minus £99 ?

Resolved! Can’t hear phone ring new iPhone 11

New iPhone 11 volume is very low it’s turned right up starts loud then goes low is something g turned off?

o2 incompetent and fraudsters

So 3 and a half weeks ago i paid an early upgrade fee of £594 got an email the next day stating the item was out of stock and awaiting stock from supplier even though it stated in stock online i asked to cancel the tablet so i could replace my upgrad...

O2

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