Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I can't seem to call O2 customer service from my ph0ne

someone please send direct link to o2 online customer service chat

Resolved! Bill

Why am I being charged for my first bill when I haven't received my new SIM card yet?

Resolved! 0800 numbers not appearing on my bill

Hi there I wandered if someone can help I called the national covid helpline 0800 several times in dec 2021/Jan 2021 I need evidence of these calls. I can’t seem to see them what can I do to get this log?

I can't make or receive any calls

Hello, I have not been able to make or receive any calls today ( text is fine). I have unlimited minutes and texts, I am not sure why this is ?

Resolved! Transfer to my original phone number

I was told on Friday that my number would be transferred by Monday afternoon The number is xxxxxxxxxxx to xxxxxxxxxxxI have had this number all the time I been with Virgin mobile I am 80years old and I rely on my phone If not done soon I will cancel ...

Resolved! How to release my daughter from my contract

I took out a family linked contract 4 yrs ago but I can't seem to unlink my daughter so she can still keep her number under her own contract. We never received any of the loyalty offers that we were sold in this contract.

Resolved! Can you advise me how long till my next upgrade

Phone upgrade due

Resolved! Trying to pay my bill

hello im trying to pay my bill but can’t access the online services so I’m trying to call o2 but it won’t go through please help I need to pay my bill

Resolved! Phone Stolen

phone has been stolen - still got 2 years left, i cant afford to pay for a new phone outright. is it possible to cancel the airtime bill but continue with the device plan for 2 years and then on top of this take out another monthly contract and insur...

Resolved! International bolt on

I am back from a holiday where I ran up a big bill , do I now remove this bolt on and revert to the euro zone bolt on or do I leave it , and does it cover Europe ??

O2

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