Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change Account Type?

So I have a sim only at the moment and when you order or upgrade it asks are you using an iPhone. I selected no as was using android but will be using iPhone. putting the sim in an iPhone I don’t get access to visual voicemail as I need to be on an i...

Resolved! Charges

I have had various bill amounts since the beginning of my contract. I have a £10 spend cap and my monthly bill is £34. But looking back through my bank statements all of my bills vary from £36 - £99. Why?

Resolved! New order providing STAC code

Hi, I created a new order for a sim only plan. During the process I entered the STAC code which I received from my previous provider along with the existing phone number. Both were accepted and it allowed me to move to the next stage. In my confirmat...

Resolved! Security deposit refund

I paid 350 pound security deposit and System was saying you will get your deposit after 3 months if you pay your bill.I ve been paid 3rd bill succesfully but i havent paid back.

Resolved! Cancel Sim only contract.

Good morning I have moved over to another network and have still been paying a monthly cost for a sim im not using.I would like to cancel this monthly payment. I paid up to date months ago for the sim only contract.

Resolved! Travel bolt on issues

Don’t know if anyone has a fix here, I have travel bolt on, have used it for 10 days and that seems to be limit as £51 max spend per month in small print. How do I remove the cap, O2 chat unavailable and phone number constantly engaged. Any advice gr...

Fell for a fraudulent scam...fraud dept / o2 have not responded to my emails

Hi, I hope someone can assist me. On 14.01.22 my phone was compromised and I couldn't make or receive calls/messages.I reported it to the fraud dept. and since then they have barred and deregistered my account no. as well as blocked my phone so I am ...

Resolved! Using iPad abroad

I'm trying to get a definitive answer on how I can use my iPad Pro when I go abroad. I have a Pay monthly contract with 25Gb data per month. I have spent 4 hours today between the online chat and on the phone to O2.I have had 3 different answers:1. Y...

Resolved! i have just changed my o2 number, why is my data playing up?

Any ideas?For example, my Spotify will only play off WiFi, not data or when I try to visit certain sites on safari ( I tried goldsmiths jewellery site & the Spotify website) - it says ‘ safari cannot open page because it could not establish secure co...

No mobile network available

I have recently upgraded my phone with a s22 ultra and I m not able to make or receive call. I ve tried on the handset a different number and works fine. During call the 4g goes on H+ and then call drops after 1 min. It is like my sim has been swappe...

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