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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237934 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrades

Hello! I am planning to upgrade my phone, but I will be moving to the channel islands, Can I discontinue my monthly airtime plan and just continue paying my device plan? Or can i just upgrade with just the device?

Ri2 by • Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! What is happening with my order?

Hi, I have just joined O2 and bought a new phone on Thursday (iPhone 13). The upfront costs were taken out of my account immediately and I received a notification to say that my order has been accepted and will be ready for in-store collection today....

Resolved! O2 sim via Virgin Media only half data available

Hi, I have just taken out a new Virgin Media package deal which included an O2 sim. This sim should of had 10gb of data per month, however it has just renewed on the O2 app and there is only 5gb of data available for this motnh. Is this an O2 issue o...

Hagus72 by • Level 1: Joiner
  • 1560 Views
  • 7 replies
  • 0 kudos

Resolved! New contract

What date should I start a new contract in order to avoid the April 2022 RPI+ cost increase?

john1890 by • Level 1: Joiner
  • 660 Views
  • 2 replies
  • 0 kudos

Resolved! Cancellation of contract

My bill is going up in April I am writing to let you know that I do not wish to continue with this contract. I would appreciate it if you could arrange as from April I do not not want to renew the contract. Please let me know what happens next. Mrs P...

Resolved! 02 monthly Sim/ Bills

Good Morning All,I am a new customer on a monthly sim, which should mean I am automatically resistered, problem is I’am not, I can sign in to the my account, when the sign page opens I get some thing went wrong. Get in touch, try that after 40 minute...

ian2240 by • Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

Resolved! Letter

Hi I don't no of this goes here got a official letter this morning from 02 about my contract and how much I have paid on my handset just don't understand why I got the letter

Pipstop78 by • Level 11: Motivator
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Change to sim only deal

Hi.How can I change to a sim only deal. I guess they are around the £10 per month. Just called 202 but upgrade options were closed so was the department to change my deal or package. I'm paying the same amount beyond my 24 months contract by another ...

Twosides by • Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Told no Upfront cost!!!

Just took out a new contract but having to pay £150. Was told no upfront cost. No, I am overdrawn!!!! Not happy

Chuks by • Level 1: Joiner
  • 653 Views
  • 3 replies
  • 0 kudos

Resolved! Xbox series s

Hi could anyone tell me if I could order the Xbox, and next month when my upgrade iss due still order my new phone? I'm just asking as when I've looked it says only 1 credit agreement at a time

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