Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC code / Cancel within 14 days

Hi, I had a sim only pay monthly which I got a PAC code to transfer away from O2 within the first 14 days. My number tranfer was completed by day 10 but ive been billed the first £15 plus I recieved a bill today for £178.43? O2 acknowledged that they...

Promo code

Promo code needed

Resolved! need to speak to someone

i was told i was accepted for pay monthly now on my order it says status cancelled?

Resolved! Claim your laptop

Where and how do you claim ur laptop with your new phone

Changing Tariff

Hi My tariff is outdated, I've just looked at the sim only contract deals offered to me and they were more than I was expecting.I then went to Money Saving Expert and in their list of cheap sim only deals I find a 12 month O2 contract for only £8.00 ...

Resolved! Adding 2nd mobile to 02 account / app?

I have 2 mobiles , both pay monthly with 02. Only 1 shows in the app and my online account. I tried adding the second mobile to the account but I got a message saying ‘this device is already registered to an 02 account’. anyone know how to fix this a...

Resolved! Not received phone

I ordered my phone on the 28th of march and it said it would be delivered within a week, i haven't even received an email or text saying my phone has been dispatched but i have my order confirmation, where is it ?

Resolved! Paying difficulties

Hello I didn’t pay few months because I had covid I sick very bad. I want to countinioun pay monthly please

Resolved! Click and collect “TODAY”

Placed an order for click and collect TODAY on a phone upgrade, specifically picked the store in question as it said I could go in today and most of the others were saying tomorrow or Saturday. my order is just sitting on processing, I’ve not got a c...

Resolved! Change billing date

I’m late paying my bill and don’t wont to be cut off my payday each month is the 11th so can I change it so I know the direct debit comes out on time and I stay connected now

O2

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