Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order placed but not been accepted or declined!

I placed an order for a contract phone on 17/03/22, paid the initial payment and advised that I would hear back in 48 hours but I’ve heard nothing. I’m not able to go onto the chat function either. Can’t find an email address to ask an O2 representat...

Resolved! Upgrade today but existing line cut

Hi I just upgraded online today, so I do not have a new phone yet but my current line has been cut so I cannot make phone calls or send texts. Is there anything that can be done so that I can use my existing phone until my new one turns up. Makes no ...

Resolved! Upgrade my phone

Hi I would like to upgrade my phone and get new contract. I have spoken to one of customer service .his name bilal. I would like to speak to him about new contract .anyhow this person could call me back. Thank you

Resolved! 3 months instead of 12

I have just ordered the new s22 on an upgrade but in my verification email said I have a 3 month extra with disney plus instead of the advertised 12 months, is this correct? If not how do I get the 12 months promised?

Resolved! How long to know if you're accepted

On 19th applied for a contract phone. Had all the emails through, saying received your order. Your all set. Said when I ordered I'd have it by 22nd. But heard nothing since the 19gh. And progress on tracking hasn't moved from stsge 1.

Resolved! Cancel contract

Good afternoon, how do I go about ending my contract? I believe I have come to the end of my pay monthly contract with you and no longer wish to use o2

Resolved! 1st Bill

I was conned to change to o2 by virgin and my plan was supposed to stay exactly the same and I now find I’ve been charged an extra £20+ for messages. This is tantamount to fraud as far as I’m concerned