Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237959 Views
  • 2 replies
  • 2 kudos

Pac Code

Can somebody help please. I joined o2 a few days ago and requested a PAC from Smarty to transfer my number over. In the meantime, after receiving new phone and sim from o2 I realised how bad the coverage was and I called to cancel contract (within 14...

Resolved! What is the automated payment num?

I've phoned two numbers however it goes to the same line with the 5 options at the start. I'm so sure I had another o2 phone where I can phone an automated line. My phone has been cut off so I cannot call from my phone. I wish to call an automated pa...

Duplo by Level 1: Joiner
  • 1750 Views
  • 1 replies
  • 0 kudos

Sim keeps dropping out

Hi, I have recently had a pay monthly, Galaxy 5G S21, with a new 5G SIM card to suit.About once a week, my phone appears to drop its connection with the O2 network, and refuses to see any phone network until I reset the phone.Any ideas if it's a faul...

Resolved! Upgrade

If I upgrade early can I still keep the same airtime? Thanks 

Pipstop78 by Level 11: Motivator
  • 389 Views
  • 1 replies
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Resolved! Order placed but not been accepted or declined!

I placed an order for a contract phone on 17/03/22, paid the initial payment and advised that I would hear back in 48 hours but I’ve heard nothing. I’m not able to go onto the chat function either. Can’t find an email address to ask an O2 representat...

ESM by Level 1: Joiner
  • 737 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade today but existing line cut

Hi I just upgraded online today, so I do not have a new phone yet but my current line has been cut so I cannot make phone calls or send texts. Is there anything that can be done so that I can use my existing phone until my new one turns up. Makes no ...

Colibri by Level 1: Joiner
  • 516 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade my phone

Hi I would like to upgrade my phone and get new contract. I have spoken to one of customer service .his name bilal. I would like to speak to him about new contract .anyhow this person could call me back. Thank you

sb11 by Level 1: Joiner
  • 345 Views
  • 1 replies
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Resolved! 3 months instead of 12

I have just ordered the new s22 on an upgrade but in my verification email said I have a 3 month extra with disney plus instead of the advertised 12 months, is this correct? If not how do I get the 12 months promised?

Floyd78 by Level 1: Joiner
  • 476 Views
  • 1 replies
  • 0 kudos

Resolved! How long to know if you're accepted

On 19th applied for a contract phone. Had all the emails through, saying received your order. Your all set. Said when I ordered I'd have it by 22nd. But heard nothing since the 19gh. And progress on tracking hasn't moved from stsge 1.

Amandaj by Level 1: Joiner
  • 483 Views
  • 1 replies
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Resolved! Cancel contract

Good afternoon, how do I go about ending my contract? I believe I have come to the end of my pay monthly contract with you and no longer wish to use o2

SHughes94 by Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos