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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Possible Fraud

I have had a letter come through the post about an outstanding payment that needs to be paid before a certain date but the mobile number on the letter isn’t mine. Is this fraudulent?

Resolved! what is O2 UK MBB ?

A new direct debit has appeared in my bank account for £14.40 a month under O2 UK MBB - what is this ? Can't find any mention of it on O2 site

BAS by • Level 1: Joiner
  • 738 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi there, I was just told o would be able to get a free early upgrade and I've ordered the sim while on phone, I was told I could then order the phone online or on the app and I haven't been able to do this and would like some help with this

Leanne98 by • Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

Resolved! Credit note

I was supposed to get credit in my bill for this month and next which essentially meant I would incur no airtime charge but it’s not showing? Why?

Resolved! Upgrade

My husband upgraded can he just use his old sim or does he have to use the new one that came with the new phone and port the number over?

Rdavis21 by • Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Resolved! Sim only contract upgrade early advice

Hi, i have upgraded my o2 refresh sim only contract recently, new phone and contract.My current comtract has over a year left on it, just need to know is there any charges to end the sim only one or pay off balances at all?

Martm101 by • Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! Insurance

I want to cancel device insurance on a few devices how do I do that

Mickt99 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! I paid my bill 2 days ago but its still showing as unpaid

Could someone help me please. I paid my bill a few days ago, the money left my account but my account is showing as overdue. I cant use my phone at all which is very inconvinent. I have tried calling my I get an automated message telling me to pay my...

EAMYLLOH by • Level 1: Joiner
  • 2133 Views
  • 2 replies
  • 0 kudos

Resolved! No Signal - for nearly 3 months

I've not been able to make phone calls from my mobile at my house for nearly 3 months, i keep getting told that a mast is not working but it will be fixed soon. I can't call o2 as I can't make calls, i can't make calls for work and I don't really wan...

L_Blake by • Level 1: Joiner
  • 620 Views
  • 1 replies
  • 0 kudos
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