Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overcharged

Hi can someone explain why the contract I had cancelled a few months ago which was £10 a month. I have been charged £182.30????

Resolved! Extra call charges when travelling to Ireland from the UK

Hi, When checking my O2 Pay Monthly account (unlimited free minutes/texts) I saw that when sailing over to Ireland from Holyhead, there was an unknown call displayed which my account states I had made:Call DetailsDate: 14 Apr 22Time: 15:36Number: 090...

Resolved! Cancelling insurance

How do I cancel the insurance on my monthly contract

Resolved! Sum only Upgrade

I’ve seen a sim only deal by 02 that I can’t find on your website

Resolved! Refund

Hey,I pressed the wrong thing and I wasn’t meant to top up. This is my second time using O2 and I’m still struggling.would I be able to get a refund so I could by a goodybag?

Resolved! Tariff change

I shifted from virgin mobile to o2 with a contract period of 18 months. I feel the tarifd that i am in are ridiculous to my needs as i dont use much of it and want to lower my tariff. Have been checking the change tariff option but it says there are ...

Resolved! Monthly Bill

Hi there,I started my contract in March 2022 (£30 /month). I’ve got the notification that my next bill will be £34.51, due on 1st May 2022. How come my contract is gone up within a month - I’m not happy with it at all - I might cancel my agreement wi...

Resolved! payment

hi can you tell me when the payment due to be taken out my bank

Resolved! Changing direct debit date

Hello I was wondering if can change my direct debit date as I am going to monthly pay with my job and this would help me be more organised with my money

Resolved! Phone bill not taken

My phone bill was due to be taken on the 17th it hasn’t come out and it says I owe £0

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