Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charges

I have extra charges that I want to pay now as my services have been restricted. My bill is not due for another 10 days. I've called and the automated message is I owe zero. How do I pay through my app as it is only showing device and airtime both of...

Resolved! Payment

My device and monthly tarrif is showing as £0. I can't pay either online?

Resolved! New Customer - Retaining CLi Via PAC

Hi, I completed the online sales journey for a monthly pre pay plan on the 4/5/22, adding my PAC and CLi during the online process to retain my CLi and cease my previous provider, all went smoothly, the Sim card arrived promptly yesterday which I act...

New account from virgin

Hi, My account has been swapped from Virgin to O2. Told I would receive a SIM card and nothing yet paying already 2x £25 for something I haven't got. Not very happy to say the least. A very angry Mr Adams

Switched back to O2 from another network, bought a new sim, but have my old deal?

So .. I keep my old crappy deal apparently? 7gb of data for £10/month... Oh well, still worth having free EU roaming, I guess.

Resolved! Possible Fraud

I have had a letter come through the post about an outstanding payment that needs to be paid before a certain date but the mobile number on the letter isn’t mine. Is this fraudulent?

Resolved! what is O2 UK MBB ?

A new direct debit has appeared in my bank account for £14.40 a month under O2 UK MBB - what is this ? Can't find any mention of it on O2 site

Resolved! Upgrade

Hi there, I was just told o would be able to get a free early upgrade and I've ordered the sim while on phone, I was told I could then order the phone online or on the app and I haven't been able to do this and would like some help with this

Resolved! Add a second phone to my account or leave ?

Hi my wife is now out of contact with her network provider.can I add another phone to my profile with the same package ?

Resolved! Credit note

I was supposed to get credit in my bill for this month and next which essentially meant I would incur no airtime charge but it’s not showing? Why?

O2

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