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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237718 Views
  • 2 replies
  • 2 kudos

Resolved! Phone number ported before SIM activated

Hi My phone number has been ported before my SIM activated as my SIM only arrived today. Now I can't activate my SIM or Call 02 because i have no phone access. 02 appears to have no phone number and live Chat does not appear to function. How can I re...

Paul40 by • Level 1: Joiner
  • 929 Views
  • 2 replies
  • 0 kudos

Resolved! Unauthorised charges

A couple of days ago, having bought tickets for a concert, I received a text from the ticket suppier, TicketSource, with a link through which I could access the tickets. As the tickets were actually for other members of my family I forwarded the text...

Witti by • Level 1: Joiner
  • 1853 Views
  • 7 replies
  • 0 kudos

Resolved! Bill problem

I swapped to an O2 sim only deal on 17 Jan for £10 per month. Since then I paid £23 for Jan, minus £2.99 for Feb, £7.01 for March and then £11.17 for April and May. Is this right?? Can’t see I’ve paid £10 yet !!

GillMacD by • Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Resolved! Ordered phone on Saturday

I ordered a pay monthly phone on Saturday had a confirmation email and several other email saying thank you for your order please keep an eye on your inbox for updates still nothing any advice would be appreciated

Bagsy by • Level 1: Joiner
  • 432 Views
  • 1 replies
  • 0 kudos

Resolved! lost

well lost my sim card over 5 week ago now and when i phoned to tell you this my bill was over due so did not get to talk with some one as your computer thing wanted payment 1st so had no sim or even got to tell some one big thanks for that NOT so not...

mike76 by • Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

MMS network

I seem to not have any MMS 

5656 by • Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment

How do I call 02 when they cut me off?

Sarah52 by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! Order update

I placed an order earlier today for a contact phone an iPhone 11 unlimited everything for £30 a month I haven’t a order number and it won’t let me sign in to my o2 app is there anyways you can check this

Resolved! New handset

I want to buy a new handset and keep my mobile number. Is this possible and do I just then continue to pay for the data etc?

AP3 by • Level 1: Joiner
  • 403 Views
  • 2 replies
  • 0 kudos
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