Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Calling in the USA

The last time I was in the USA (December 2021) my phone never worked on the local network. I am traveling there again on Saturday. Can you tell me what to do to make sure my phone works with local networks in New York? Niels

Really bad Data where I work

I work in Kings Hill, West Mailling, Kent. ME19 4AJI have complained several times about having no data in this area and today is no different. Once again, while on my lunch break, I can not get any data. On my last chat with someone they advised to ...

Resolved! Help Urgent - You have barred my phone

Please can someone call me back on the number ending 140.. You in error disconnected mefor 2 months l never went mad as after 2 months you resolved it. I’ve been with you over 15 years and missed my payment this month due to been taken to hospital fo...

Resolved! I need to change my direct debit details

My direct debit details have changed .i need to inform you of new bank payment details .How do i do this?thank youdavid sharp

Missold mobile contract

I renegotiated my overpriced contract but have not received confirmation or a new contract. Why is this community area the only place we can communicate|? does anything get solved here?

Resolved! Once I’ve paid off my device plan can I just keep paying my air time charge?

I don’t need a new phone but am happy to stay with O2. Once I’ve paid off my device plan can I just keep paying my remaining airtime bill?

Resolved! Sim

I have just upgraded my phone and has been delivered today. I've been told my current sim is not 5g ready so I will need to use my new sim. My new sum hasn't arrived with my phone. Will it come later? Or do I need to order it separately?

Resolved! Money take but big bundle not due yet

Hi , I topped up £10 last Friday as on Saturday my bundle is due however I still have my current bundle which doesn't run out till Saturday and I've not used any mobile data since I used mine up and my calls and texts are supposed to be unlimited so ...

Resolved! Stolen phone replacement

My phone was snatched out of my hands on the way to work yesterday morning. I called the police, 4 hours later, got the crime reference number and then was able to submit my insurance claim to o2. I am really in a state over this, not only the fact t...

Resolved! Number change

Recently switched from EE to O2. Gave my code to o2 2 weeks ago and still don't have my number which I specifically ask to keep. How to get my number back when my account is closed with EE and I'm 2 weeks into my contract with o2??

O2

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