Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone number

I would like to change my payasyougo number to your monthly plan under volt scheme. Is it possible to do so? Thanks

Resolved! Order

Hi my name is erik fekete is my order ready

Resolved! Wrong phone on contract

I’ve just purchased a iPhone 13 pro on pay monthly contract however The phone I wanted was the 13 pro max but the order has already gone through. How can I change this who should I speak to. Do I just return the phone or can I just upgrade it

No signal

Hi I can’t make any phone callsi have no signal or internet unless I’m on my Wi-Fi

Resolved! Cancel contract within 14 day cool off period

Worst customer service ever, I've phoned at least 6 times over the last week to try and cancel my contract and get a Pac code, only to be cut off 3 times after holding for over half an hour then eventually be told that I would receive the Pac code vi...

Paying contract early.

Hi I would like to pay off my contract early so I dont have to worry about having to look for money each month. I spoke to o2 and was told I cant pay it early, can someone tell me why please as getting nowhere fast.

New account

I am trying to access my new account online and on app but can’t. Spoke to o2 support who said I must make first before allowing me access to the online account, this doesn’t sound right?! Any ideas? thanks

Resolved! Bill

Why you contact credit agencies when im late with payment? Are uou [removed] nuts! Stupid [removed] [removed] O2!!!!

Resolved! Cancellation

Hi I want to cancel my number as I have moved to another country

Direct debit

Hi I’ve just checked my direct debit and it hasn’t been set up

O2

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