Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 Scamming..

I ordered a New S22, Top package. £49 a month.On my order it says ill get a £300 Gift card. No * or ** on my order. I read though the Information and it correct. So i got the Gift card today and they gave me £50 and i feel scammed.

We can't check this card. Use a different card and try again.

Hello, i have issue in payment step 2, i add my card details (the working ones) I tried 2 times, they taked mine money for upfront payment, but i don't get acces to the next step. I tried to call, but they can't help with it

Resolved! Not using phone, but want to keep number without paying bill

Hello I'm on a pay monthly deal but am out of contract and haven't used my phone for a while. I'm still being charged £26 a month. What is the best way to stop paying so much but still keep my number!? Thanks for any help

Resolved! Sim swap issues

Hello, having issues with sim transfer to iPhone for number

Resolved! I would like to get some advice from O2 Refresh team via online chat

can someone help me on how to get advice from O2 Refresh team via online chat I would like to upgrade my handset

Unexpectedly high bill

Hi Team, I have an unusually high bill this month.Please can someone investigate?I used the tiniest amount of data in Bermuda it appears. Can this not be covered under the deal for using your data abroad for a fixed fee each day?Thanks,Alec

Resolved! New phone

Could someone please advise where my new phone is or when I am likely to receive it. My order number is ms-321155317

Resolved! bill, bills and billing for payg pay as you go

How do I see the calls I have made on my payg? How do I see my bill? I can't believe the answer o2 have given me so am asking here. I also cannot see a sensible correct or useful answer on this forum so am starting this thread. According to o2, payg ...

Resolved! Higher bill

Every month I am getting my bill higher, last bill shows monthly extras and getting charge for mesagges

Resolved! iPhone 13, Messages aren’t being delivered

Hi there, A few months after I received my sim only plan for my iPhone 13 all text messages started coming up with undelivered. I would continue to send the message multiple times, always coming up undelivered. However, some of the messages were actu...

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