Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Declined debit card

Why is it so hard for 02 to get this issue sorted. I’ve tried 4 different bank cards all with money in and each one is decline. Sort it out!! How can I get my bill paid my daughter is abroad and is at risk of being cut off!!!

Bad 4G in summer

I live in Weymouth and every summer the 4G network is unusable in town. Whilst other networks work much better is there any way to see if there is active plans to fix the situation (its been at least 5 years of this). Im considering a change of netwo...

Resolved! Can I use my data allowance in America?

If I use the internet in America, will it come off my data allowance?

Resolved! Lost my phone no insurance still paying my contract, can I get a another phone?

Hi iv lost my phone but had no cover could I get another phone without insurance as I’m still paying the contract?

Resolved! Refund

I rang O2 as i had been charged for an account that i had previously closed. I have currently been waiting a month since my initial phone call, I rang up on the 2nd of July and was told ring back on the 18th of July when my bill would be generated sh...

Resolved! upgrading my phone

I'm looking to upgrade from the iPhone 11 to the Samsung s22 ultra and I've read that you need to buy the charger separately but what i want to know is will it be cheaper to buy the charger in store or online? Also which is cheaper the cord or the ch...

Resolved! No service after porting

Hi, I moved from three to O2 and my porting date was yesterday, it took a while but by last night my number had moved and everything seemed fine (my account was updated, text and phone working with my old number). However this morning I have no servi...

Resolved! I need to increase my spend cap. How can I do that?

I need to increase my spend cap. How can I do that?

Resolved! Transferring Numbers timescale.

I recently requested a PAC code from 3 to move my number to the new contract I took out with o2. I have received texts from o2 saying that it will be completed today so as far as I’m concerned, the code was correct and the process has started. I’ve s...

Unwanted sim

This is my first phone, and I wanted a sim for it I was checking if my phone was 5g ready and I thought it was. Now I have a 5g sim arriving and I cant check anything because I don't have a number to verify with. Is the anything I can do?

O2

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