Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting Problem - Please help!

My number (of 25yrs) was due to be ported in yesterday from EE but seems to have gone very wrong indeed. The PAC has clearly been actioned as my EE SIM is now dead. If I call my number I get "the number you called is not recognised" and the O2 SIM st...

Resolved! Time scale for number trasfer

changed from virgin to o2 and received my new sim today . now the sim is in my mobile how long does it take for my old number to transfer over , I filled in my pac code when ordering the sim 3 days ago is there something else i need to do.

Resolved! Overcharge

Why have I been charged for minutes when I have unlimited minutes

Resolved! So, as you all know switch up is all live I so want to upgrade to iphone 14

So I only joined again after many years away from o2 was on gifgaff ten pound a month but my iphone 11 failed on me and needed a phone fast so went contract. But then this new switchup service sounded like in tv adds that it worked for all customers ...

Resolved! Payment date

Can you please help me with changing my payment date

Resolved! Ordered sim card

Hi can anyone help me? I've ordered a pay monthly simcard I got an email to say your full steam ahead. Does that mean my simcard is on the way or what. I don't understand and I can't find the link to message o2 via WhatsApp. Courtney

Resolved! Wife phone number

My phone contract ended so i cancelled my direct debits forgetting my wife's number was on the same bill.i need to sort this out please can you help

Cannot change my number on my phone to my ported number

Hi, I signed up from three to o2 six days ago. The port from my PAC didn’t go through on time but after the third day I started getting calls again which is great. How ever my number hasn’t changed in the setting on my phone and it won’t let me chang...

Resolved! Is this a scam please?

Just had a person phone me from a Leeds number telling me they can save me money on my O2 contract which is up for renewal, wanted to know if I was working, retired or unemployed as they had different rates for each category. Someone called me last w...

Resolved! Returning Fradulent Phones

Unfortunately i was defrauded into getting phones from O2. The matter was dealt with and the account closed however i still have the phones (4) . I have been trying to return them for the past year but i cant seem to get any help over the phone and i...

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