Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Refresh

If I have an O2 refresh plan, that unlinks after 24 months, what are my options with the airtime?Can I change the airtime after 24 months i.e. have a 30 day SIMO?

Resolved! Mobile Phones Direct (MPD) contract - Volt & Roaming not included?

Hello, I'm looking at contract deals for a new iPhone from https://www.mobilephonesdirect.co.uk/ and their O2 contract prices are very reasonable.If I were to move to O2 through this 3rd party, would I still be able to get VOLT (I have virgin media i...

Resolved! Order confirmation

Recently placed an upgrade order and got a mail like this. Did this means order confirmed and waiting for restocking ?Hi xxxxSorry to bring bad news, your order is out of stock.But we're on the case. We're doing everything we can to deliver your orde...

Resolved! Bill payment

Can I get my bill added to next month please

Resolved! Appalling mobile broadband speed

Hi, does anyone else have really low speed. When I say low I had better speed on dial up years ago. My phone I get very good speed but the Alcatel box I'm lucky if I get 1mbps. Had the box and my phone in the shop, my phone speed test came back 92mbp...

Resolved! Apple Watch and loyalty discount

Hello again , if I link my Apple Watch cellular to my 02 contract M15 said that it will cost £5 extra a month which is great .does anyone know if I get a 20% loyalty discount in this addition ? Thanks community !

Resolved! Problems with viewing my account payment details

Hi hopefully someone can help me. I was charged by mistake for data while in Croatia, after speaking to O2 customer service they said they would credit my account for the over charge. When my next bill arrived in August the credit hadn't been paid so...

Resolved! Billing

Hello, my bill was late this month but I’ve just made it but my phone hasn’t come back on yet

Resolved! What other sites sell O2 sim only ?

hi except for o2 which other sites sell o2 sim only SIM cards (not payg)?

Resolved! Sim only contract

Ive just taken out a 12 month sim only contract for my daughter at £22 with a spend cap of £30. O2 have just sent me my first bill and it is for £37, my daughter only used the unlimited free mins and texts and barely made a dent in the 150 GB, why ar...

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