Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My phone number has not ported across

Help!!I joined O2 yesterday moving from Vodafone, my existing number is supposed to have ported across. I contacted livechat yesterday when, after several hours, my number was still going to vodafone answer service.The person on live chat apparently ...

Credit check on sim upgrade

Hi. If I’m upgrading from a sim only plan to a device plan will there be a credit check. I’ve only had the sim for 3 months. I spoke to 2 agents and they both gave different answers. 1 say there will be a credit check the other said there isn’t. I ca...

Data roaming on a cruise ship

Morning - Any experience of this.My son is due to go an a cruise ship on Saturday with his mobile phone. Not sure how this sits with the roaming use. Ive heard that if he as at sea then his mobile will try to connect to ships own satellite antenna an...

Resolved! Apple watch with existing esim and data plans

I currently use an iPhone 12 with 2 sims. 1 sim is physical and is not from O2 (work line), the other is a pay-monthly eSim from O2 (personal line). I'm thinking of purchasing an Apple Watch and am curious if the watch will be able to share the curre...

Clearing device plan

I am really annoyed with O2. My phone is due for upgrade and I am changing provider. I requested the PAC to keep my number by text and had to ring O2 for it. I was informed I still owe money on my phone but I informed them that I checked my O2 accoun...

My new order

How do I claim the free laptop with my new phone

Resolved! One Number on O2 UK

Greetings. O2 has moved in this direction or is it still the same as a few years ago!!? One number for several devices, like Vodafone!?One Number lets you share your mobile plan’s allowance of data, minutes and texts with other devices, like a smartw...

Resolved! Cant receive texts after porting over to O2 from EE. Pleas help!

Hi, I like many others it seems on this forum have not been able to receive texts (SMS) after porting over to O2 from EE. My port started Friday morning and was complete by around 2-3 o'clock. I have an iPhone 13 pro max.I was not able to receive SMS...

Resolved! Weird call

Today I received a missed call from my wife. Nothing weird in that except her phone was next to mine at the time and she was sat next to me nowhere near the phones. Anyone know what caused that or had similar?

Resolved! GPRS charge

Hi, I have a o2 business account with 3gb data. I am now seeing GPRS call charges often from like 3am. Only a few quid but they add up. Is this a form of data use and if so is it cos I’ve exceeded the 3gb? it’s almost impossible to buy more data for ...

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