Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charges

I have been charged for a phone call which I never took part in my phone was lost and then was handed back and now when I’ve noticed the extra charge the person who found it has obviously accessed my phone and used it

Upgrade promo code isn't working

Hello, I am reaching the end of my contract and want to upgrade my phone. Very handily, I got an email from O2 offering me money off the upfront cost of a new phone, but when I input my voucher code, it says the code isn't valid. Customer services ha...

Resolved! ESim assistance

Hi there I currently have an esim on iPhone 11 but just purchased a new phone I wish to move to. How can I move this over if I’ve lost the original paper with the QR codeis it possible to get a new one sent to me? I don’t live near a store so can’t g...

Resolved! Fraud

I recently received a call from someone saying they were 02 they ordered an iPhone 13 on my account which I want to send back to o2 and as the fraud department are looking into no one can help until the investigation is completed dose anyone know if ...

Resolved! Fraud retention call

Hi all, I received a call from this number 0114 356 0018 they said they are calling from O2 retentions department and continued that they are offering 45%discount on existing customers as they received complaints. After this message they sent 2 messa...

Resolved! Change payment date

How do I change my payment date to the end of the months

Resolved! Mobile number

How can I get my mobile number changed ?

Resolved! ‘Stuck’ order still..

I ordered a new device last Sunday O2 took my upfront fee. Phone was supposed to come Monday Morning. Still no phone no communication from O2 I’ve had to keep chasing it up and not one person is helping me. I’ve tried to make a complaint several time...

Resolved! I was canceled in mu contract

ppr I'm having trouble paying my cell phone. for 1 month i couldn't pay my monthly contract because my card was blocked and then in the next month i was canceled and then i can't make payments

Resolved! Have i been accepted?

Hi I’ve placed an order for a phone contract, the £30 prepayment has been payed but it also still pending. I have the legal documents, order confirmation and I can see the phone in my orders. I just want to see if I’ve been accepted.

O2

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