Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Google Pixel 7 Pro

Bought the above before 17th October when the deal was free Google Pixel watch went to claim site google web page. Have to claim between 1st November to 30th not sure of end date.Now deal has changed and can no longer find any information or links to...

Resolved! No service after port

Hi everyone, I am in a desperate situation and need help! I ordered three o2 SIM cards on 22/09/2022 and 23/09/2022 want to join o2 from 3 mobile. However I was told that the system was only allowed order two SIM cards at one time and I had to call t...

Didn't collect new handset from local store

Hi if anyone could help I would be very grateful.I paid an early upgrade fee and chose the pixel 6a to upgrade to on the 15th September 2022.I had it sent to store and after a stock delay it arrived for collection.I then couldn't make it in the 5 wor...

Resolved! International calling within inclusive zone

I can’t find a definitive answer to whether there is a charge made for calls from countries within the travel inclusive zone, e.g. USA and Mexico, when calling somewhere within that country, e.g. from Mexico to Mexico.

Is my phone refurbished?

I'm a new o2 customer and I've got the Samsung galaxy s22 ultra. There are questionable things about this phone, I'm Starting to think maybe it's not an original and in fact refurbished. How do I check this out?

Resolved! How Long Does A Number Transfer Take

I've re-joined 02 on a contract mobile phone, I gave the PAC Code during the order process. The phone is being delivered tomorrow will my number be the one I transferred or a temporary number? if so, how long does the number transfer take?

Resolved! Spend cap

For some reason I have had a 15 pounds spend cap put on my account, when I phone O2 they insist there is no spend cap on my account, but there clearly is as it will only let me spend 15 pounds a month. I've had the contract 4-5 months. Can anyone she...

Resolved! poor network connection

Does anyone have really poor network connections? o2 use to be fantastic for signal but now my signal drops pretty much on every phone call I have. I am up and down the m6 with work and its no better anywhere. I have ordered a new sim to try but if t...

Resolved! International calls and calls whilst abroad

I need to make calls to the USA and shortly will need to be able to make and receive calls whilst in the USA. What's the best package and/or bolt on?

Resolved! Porting to O2

Hello I've just moved to O2 from GiffGaff and it looks like the process of porting my number over has started. My old SIM lost service at about 7am this morning, but the new SIM still has the number it was assigned and not my old number getting on fo...

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