Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can you please give an update on when this is going to be delivered

Can you please advise when this phone will be delivered been waiting nearly 4 weeks

Resolved! Order

My order hasn't arrived

Porting to O2, how long ?

I sent my PAC to O2 on Friday, but my Virgin SIM has not yet disconnected. I am getting landline calls to O2 sim (on ported number) but mobile calls and texts still go to Virgin SIM. Will this Virgin SIM auto disconnect as I'm having to keep swapping...

Overcharged for O2 Travel Bolt-on

Has anyone else been overcharged for their data whilst travelling with the O2 Travel Bolt-on applied?Just got home and have received a shocking additional £185+ bill! Shocked as it clearly states in the Bolt-on documentation that “a monthly £51.50 sp...

Resolved! Confused on what I got told about phone marsks.

Does anyone know if what the o2 store in Bournemouth told me that o2 shares the phone marsks with Vodafone when I thought o2 had there own marsks?

Resolved! Billing date

I’d like to change my billing date please to 1st month for payment to be taken from my bank as get paid at end of month

Resolved! Bill

How do I make my phone bill dearer

Resolved! SIM Only Plan & Apple Watch Ultra

Hi,I want to buy a SIM only plan from O2, and an Apple Watch Ultra to use with it. When I try to buy the watch from the O2 store, it keeps telling me that I need to have a pay monthly plan before I can buy a watch. Does this mean that I have to buy/a...

Resolved! Slow internet

Hi , Only getting 1.8 mobile internet speed Sometimes less.

Resolved! How long does it take to fix a mast

I first received my sim 10th July and since then I have had little to no network coverage. Checking the service app I was told that there was a problem with the mast and that I would get an update in 2 days. 2 days later I get the same. 2 days after ...

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