Wrong replacement device delivered

[Me90]

Today the wrong replacement device was delivered after waiting two weeks for delivery. Poor customer service standards

[Cleoriff]

@Me90 

You will have to call O2. Numerous numbers in this guide

Guide: Coronavirus Community Help and Support 

[jonsie]

Hope you don't have to wait another two weeks @Me90 

[Me90]

I have phoned 02 on numerous occasions only to be told to phone back.

[Cleoriff]

@Me90 

Try again using the number ending 4005 in the link I gave above. I got through immediately yesterday and spoke to a very very helpful member of CS.