WiFi London Tube

[Qba]

Why isn’t working? A lot of problem with WiFi extra.

[MI5]

We don't know @Qba 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[madasaf1sh]

@Qba

What problems are you experiencing?

And have you checked out the support page:

https://www.o2.co.uk/help/network-coverage-and-international/wifi-on-the-underground

and TFL's page:

https://tfl.gov.uk/campaign/station-wifi

[Qba]

I've contacted with O2 so many times. They provide the same advices all the time over and over. It doesn't work. I cannot connect to WiFi extra. I am pay monthly to O2. I’m O2 customer for 7 years. They ignore me. I did all advices, reseting, adding device again, registering etc. The underground wifi extra system don’t recognize me as O2 customer.

[MI5]

@Qba 

As I'm sure I've said you already, the wifi on LU isn't currently working at all stations.

This has been an issue for a few weeks now and is nothing to do with wifi extra.

[Qba]

It is not working for me. O2 have glitch in system and they don’t know how to fix it🤦🏻‍♂️