Why is 02 unlimited data saying that I have went over 13gig becoz I am on tiktok?

[3791Ricardo]

Why is unlimited data now telling me that I have no data

[Cleoriff]

@3791Ricardo 

Tik Tok can use up to 1GB of data an hr so you need to check your usage.

The amount of data used can vary depending on the length of the video and the quality of the video. 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

Good Luck !