Data issues yet I’m on unlimited

[JC1979]

Hey! 
I recently upgraded to new phone. My o2 account online is saying I have no data left but I’m on an unlimited plan!!! I tried the conversation on o2 app but they do not understand. Anyone else had this since upgrading?? 

[MI5]

@JC1979 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[madasaf1sh]

@JC1979 

I had the same conversation with someone from o2 earlier today, and they said its just myo2 not updating to the new tariff, as if you click on the arrows under the usage charts it will show you..

I have used my phone on 5G for about 2 hrs this evening... 

You will also see this :

So ignore myo2, and 

[JC1979]

Hi! It’s weird as I also had another phone upgraded on the same account and that one fine. I may call them back tomorrow as got nowhere today. Thank you