Where does my money go?

[Anonymous]

How can I find out how my pay as you go top up has been spent? I don't know what part of my phone usage is using up all my credit.

[MI5 · Accepted solution]

Either look on your phone or request a subject access request from O2 (costs £10). There is no other way for PAYG unfortunately.

[MI5]

Link to request form here http://static.o2.co.uk/www/docs/kana/subjectaccessrequestform.pdf

[jonsie]

Data usage or possibly numbers not covered by any allowance. It would help to know what tariff you are on.

[Anonymous]

I would like to se the details of my use because I believe that O2 regularly overcharge me.

I haven't used my phone tofay except to access My O2 and yet I sem to have been charge over £1.00

[jonsie]

You are being charged for Web Daily as you have no data allowance. Switch off mobile data and just use wifi, the charges will stop.

[Bambino]

If you have Mobile Data turned on, you will be charged for it. 

[Anonymous]

My data is always switched on,  but the only app I used was accessing my O2 which I thought was free. No wonder these mobile providers make so much profit!

[jonsie]

Any apps will normally update in the background and you don't need to be using them. I would look at a tariff with some data allowance as it will be cheaper than the £1 daily charge. Your only other option would be to turn off mobile data.