Solved: Want to upgrade with Tesco but stay with O2

BobC · ‎12-09-2018

I updated my sim only contract 3 weeks ago from a phone call and was told I was eligible for an upgrade any time. The cheapest offers are with Tesco but I’ve been told that even though the contract is still with O2, I can’t do this as I have to upgrade through the O2 shop, and my 2 week cooling period has just ended. The only address I’ve been given to complain to is a snail mail one, and been told there is no person I can physically talk to about this.

The bottom line is, is that I’m not very happy about this. Do I have any options or am I stuck with having to get an upgrade through o2 itself, even though the Tesco deals are still with O2? If that’s the case, then I won’t be bothered upgrading at all, and will look to moving away from O2 at the earliest opportunity.

Thanks.

MI5 · ‎12-09-2018

No, you can only upgrade for free by going through o2 directly.
If you want to move to Tesco you will need to pay off you full 12 months.
Tesco only uses the o2 network and is not part of O2 unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-09-2018

No, you can only upgrade for free by going through o2 directly.
If you want to move to Tesco you will need to pay off you full 12 months.
Tesco only uses the o2 network and is not part of O2 unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎17-09-2018

Welcome to the forum @BobC I hope you find the information above helpful, but please do let us know how you're getting on with this upgrade. Which device were you thinking of getting?

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