Upgrading

[Joanne74]

If I upgrade my phone on line from o2 will they set transfer all my data frommy old phone to my new one as I don't think I could manage that my self as I am a pensioner and not very techy

[Bambino · Accepted solution]

@Joanne74 No they won't do that. If you have an O2 store nearby, you would be better off upgrading there and getting help from an O2 Guru in store to transfer your information to your new phone.

[viridis]

If you ask for a guru to help do this in store, they'll normally be more than happy to help and switch your data over to the new device, if they are busy, they might ask you to come at a certain time just to make sure you're not stood waiting whilst they serve other people.

[Cleoriff]

Hi @Joanne74

No they wont do that for you I'm afraid.

If you went instore and bought your phone there, then one of the gurus could help you set it up.?

Welcome to the forum by the way