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Upgrading, verification.

GLOBEY
Level 1: Joiner
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on ‎01-04-2020 15:29

on ‎01-04-2020 15:29

I want to upgrade, but I have lost my O2 sim, so when I goto to the checkout the verification process kicks in and sends me a text to my number. I can't obviously retrieve it so Im stuck here unable to verify who I am. Why can't O2 implement other ways to verify who you are? In case anyone's wondering, I have two sims on different networks one is a work number and one is personal, I lost my O2 one but still have the other network sim.

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MI5
Level 94: Supreme
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on ‎01-04-2020 15:57

on ‎01-04-2020 15:57

@GLOBEY 

Report your sim lost and O2 will send a new one Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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