Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Does anyone know where to return an upgrade device?

Does anyone know where to return an upgrade device as ive been trying to call millions of times but i cant get hold of anyone at the minute?thanks

New number with upgrade

Hi I have just upgraded my phone and asked for a new SIM will I get a new number I can keep

Can I find out the date my contract expires

Hi Everyone So, if I look in my O2 account, can I find out the date that my contract expires? I cancelled it around the 15th March 2020, and I have a memory of O2 telling me my contract would run for 30 days and then expire. I am not sure of the date...

Resolved! S20 Ultra - Delayed Delivery

Hi All, I understand this is a community forum but thought I would ask anyway. When I ordered the S20 Ultra it said Upto 4 weeks delivery. Its now changed to 5 weeks. Just curious, does this mean 4 week (but now 5 weeks) or could it be earlier? Cheer...

What does a sim free phone mean?

I am currently on an old contract/phone with o2 and now I want to upgrade to an iPhone 11. However, the upgrade offers I am receiving are ridicuously high from official o2 vendors (like £51 per month fro the 64GB one), so I am shopping around a bit o...

Covid 19

I can not pay my bills due to the closure of my business how can I talk to someone.??? I have tried several times but keep getting told they can’t answer calls.

In need of urgent help

Hello everyone my names leon and I've recently had a bit of a problem with a contract of mine so a month or so ago me and my girlfriend split for personal reasons and 4 or 5 months before that I took out a contract in my name for her so she could wor...

replacement SIM not working

Not sure if anyone can help me but here's hoping. I lost my phone a week ago and 02 barred the phone and sim. A new sim arrived fairly quickly and today I received my new Samsung S10. 02 had suggested the sim would be ready to use straightaway and my...

O2 online chat disappeared

Anyone experienced the same issue? cant see the chat function anymore

Resolved! pocket hotspot

My new pocket hotspot arrived in Saturday. When I turn it on the signal icon is green (after the initial activation lights) but within 1min it turns red. I've tried using it in as many different places as I can but it's the same every Time. We have 3...

O2

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