Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Text charges

Sent 1 text to a 07797 mobile number and have been charged 3 times for that single text? Firstly, I don't why I'm being charged for the text as my monthly tariff includes unlimited texts, but more so why be charged 3 times for the one text (on my bil...

High BILL this month

Please PLEASE PLEASE,Can someone tell me why i have a bill for £148 pounds this month when it is usually £9.As you can appreciate now is not the time to overcharge customers I am shielding isolation no income and the last thing I need is this please ...

Redeem galaxy earbuds?

Anybody know how to claim my earbuds I get from pre ordering s20 ultra? I got a flyer in my delivery but the website I think I use does not work or its down? There is only a couple more days left before the offer runs out?

Data bolt on not working properly

I'm not sure if this is the right place but for some reason my data bolt on isn't working properly. Before i ran out of data my 4G worked fine but now that i've switched to the add on, if i'm not connected to the wifi, my phone has extremely poor int...

Upgrading, verification.

I want to upgrade, but I have lost my O2 sim, so when I goto to the checkout the verification process kicks in and sends me a text to my number. I can't obviously retrieve it so Im stuck here unable to verify who I am. Why can't O2 implement other wa...

Cancel my 02 contract

Hi does anyone know how I cancel my contract thanks

Difference between phone data and mobile broadband?

Hi, I need 4g home broadband for the time being, i can order a sim only phone data plan with unlimited data, but when i swap to sim only 4g home broadband, i can only pick 50g? Does any1 know the differences? Whats stopping me just buying the unlimit...

Network assistance

Hello everyone! More info (Highlight to read) Since it's been impossible to reach the o2 customer service I'm using now the community hoping that you'll help me fix my problem. Yesterday I purchased a new iPad Pro 12.9 2020 by upgrading my previous m...

Need to contact o2 as bill is too high!

Hi, I paid off my device and got the S20 on March 10th in the my local curry's/carphone warehouse shop. The deal was 60gb and unlimited texts and calls for £39 a month, I was already paying £35 for the S9 so thought this was a fab deal so signed up f...

O2 service centre in Norwich, what name?

Hi guys I have sent in a faulty phone via prepaid envelope to Communications House in Norwich.Just spoke to Royal Mail and they need the full address of where it was sent (more than postcode and bulding name) I assumed it would be o2 but no, no o2 at...

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