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Upgrades

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Kyllie
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on ‎19-01-2021 16:58

on ‎19-01-2021 16:58

If I take out a 36 month contract, what is the minimum term before you become eligible for an upgrade?

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MI5
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on ‎19-01-2021 17:01

on ‎19-01-2021 17:01

@Kyllie 

With refresh, you can pay off the device plan and upgrade at anytime you like. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎19-01-2021 17:01

on ‎19-01-2021 17:01

@Kyllie 

With refresh, you can pay off the device plan and upgrade at anytime you like. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kyllie
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on ‎19-01-2021 17:04

on ‎19-01-2021 17:04

Thanks, but what about if you aren't on o2 refresh. So without having to pay off the rest of the phone/contract price?

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MI5
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‎19-01-2021 17:05 - edited ‎19-01-2021 17:06

‎19-01-2021 17:05 - edited ‎19-01-2021 17:06

@Kyllie 

A 36 month plan is refresh, but you can still pay off any contract and upgrade at anytime. 

If you don't pay it off, you can;t upgrade without a cancellation fee for the full term.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎19-01-2021 23:11

on ‎19-01-2021 23:11

If you take out a 36 month contract then it is for 36 months.
o2 sometimes sends out offers of paying off part of your contract, but those are limited and by invitation only.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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