Upgrade

[dmorley15]

Hi I am looking to upgrade my phone however the phone isn't working so cannot get the text, is there a away doing this another way 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@dmorley15 

Put your sim in another phone if you can to receive the text.

Upgrade guide here Guide: Upgrading Your O2 Phone