Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cant pay because line shut off

I cant log into my 02 account because i dont get the verification

Upgrade

Hi,I spoke to an agent and changed my address and then did an upgrade, but the agent sent the phone to my old address. The phone was declined at my old address and the courier sent it back to you. I have since spoken to two agents but not heard any u...

Hello I need to talk to someone about my pay monthly

I'm currently abroad ( EU) and my phone is saying no network. Emergency calls only . Can you please help

Resolved! Disable 2FA or change phone SMS is sent to.

The sim is in my car and used traffic data etc.My car takes the old big sim and my phone a small sim, but I managed to register for myo2 and was able to log into myo2 account on my pc.MyO2 has just sent a verification code and I can no longer log int...

Spend Cap

I am in Tanzania with mobile data switched off , using local free wifi. How can O2 say I have use 50% of my spend limit ?

Data use

Hi , I am in Tanzania, my mobile data is switched off , how can I have used 50%of my spend cap ?

direct debits

Hi I HAVE REACTIVATED phone for my wife Pauline and as requested got a new sim card with new phone number *************, but your e maila give her new number as ************. i do not want this number. i am now concerned that payment for both account...

Return online phone under 14 days to store?

Pixel 9 Pro XL.I got this via switching up online, I've sent back my old phone ok and that's been accepted etc.I want to return the phone under the 14 days as I'm not keen and get a different handset. Can I do this in store even though I got it onlin...

Fraudulent return address scam / Fraud team investigation

Hello im hoping someone can help me on this matter as I really am out of options on the 26th of September I received a call from someone imitating to be o2, they had all of my details that I would expect o2 to have, they then offered me a 40% discoun...

Resolved! Unable to call payment management team

I need to speak to the payment management team but every time i try to call them my phone diverts me to the payment line which has absolutely no option to speak to a person about payment issues! Its absolutely ridiculous! If i could pay the bill in f...

O2

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