Upgrade

[eworthy83]

Hi

I have received an email saying I can upgrade early and you will pay the difference for me to upgrade.

I would like more information please as have previously told I can upgrade but then was told only my sons account could upgrade. 
I have been looking at alternative contract companies because of this due to the fact I am paying more for an iPhone 8 than I am paying for my sons iPhone 12 so if there is anything you can do to upgrade my device I would really appreciate someone letting me know what my options are. 
thank you 

Emma 

[MI5 · Accepted solution]

@eworthy83 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.