Upgrade

[Hassan2]

Hi, when is my upgrade due? Why is your app ******?

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

Flagged

[Enlli]

Are you are trying to log in to the My O2 app.

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Text INFO to 85075  will give you information about you account 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) 

[jonsie]

Over 2 hours since post was flagged

Disappointing...

[Oxonian]

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@jonsie wrote:

Over 2 hours since post was flagged

Disappointing...

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@jonsie 

It's showing for me as having been edited at 13.13 by @vince1, which is within 25 minutes of the flag. 

However, there are strange things today with updates only seeming to appear quite some time after they were posted. 😠