Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

device plan overpaid

Hi there, I paid off my device in June 2023 but my bills have not decreased since. I would be interested in updating my phone but only once I have been reimbursed for the extra charges I have been paying since June 2023

Resolved! roaming

you have warned me about roaming. i was transferred form Vigin, they are aware of my roaming. please confirm this will not apply

Direct debit

Hi, I swapped services from o2 to another provider, but my direct debit payment was still taken from my account and I haven’t received the final bill. I can’t find this number on myo2 platform either. Can you please assist with the final bill? Thanks...

Cancellation and final bill

Does anyone know how to view your final bill after you’ve cancelled your contact? I’ve just received an email saying to check myo2 but there’s nothing there. I think they will owe us money

VAT invoice

When I log on to my O2 account I would like to see a VAT breakdown. But this is not possible and instead I have to contact O2, which is time consuming! Can you please amend my account to show the VAT ? Many thanks, Helen Wright.

battery not charging correctly

battery charging very slowly what do i need to do to rectify this problem

Communication ombudsman

O2 have offered me £100 as early resolution to avoid the ombudsman investigating a complaint. if I accept this offer, am I able to request the £100 to my bank account instead of my O2 account? The ombudsman are telling me I have to ask o2 and o2 are ...

Resolved! Cruising around Norway

Could someone please clarify if whilst using my phone on a cruise ship travelling the Norwegian coast that I can use it as if in the UK? I read the O2 advice section on this and it stated if on a cruise and connected to the ships Wi-Fi that I would b...

Log on to account

Why can't I log.into my O2 account even though you have been taking money out of my account for 3 months ?

Resolved! Recieved an item I shouldn't of

Received an item I didn't order

O2

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