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Unsuspected over bill!

1021
Level 1: Joiner
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on ‎08-05-2024 16:55

on ‎08-05-2024 16:55

Unrecognised bill well over price

i have not ran this bill up why has this all of a sudden went up in price. I will leave 02 as I have a 0p spending cap on my account 

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MI5
Level 94: Supreme
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‎08-05-2024 17:00 - edited ‎08-05-2024 17:01

‎08-05-2024 17:00 - edited ‎08-05-2024 17:01

@1021 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

RPI - 2024 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 76: Forum Legend
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on ‎08-05-2024 17:57

on ‎08-05-2024 17:57

You should be able to see detail for these transactions in your MyO2, @1021 - if it is working for you: https://accounts.o2.co.uk/signin

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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