Solved: Unlocking Phone

ChrisA13 · ‎08-09-2018

I am switching to another network and need to get my o2 phone unlocked, have been asking for weeks but o2 seem to be completely ignoring my requests.
Anybody else had problems with this? Any advice?
Thanks

Anonymous · ‎08-09-2018

@ChrisA13 Have you followed this guide? There have been a few problems with unlocking so you are not alone

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

View solution in original post

Anonymous · ‎08-09-2018

@ChrisA13 Have you followed this guide? There have been a few problems with unlocking so you are not alone

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

MI5 · ‎08-09-2018

@EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎08-09-2018

@ChrisA13 As said there have been reported problems. What phone do you have? Have you checked to see if the phone is in fact locked? There are some that aren't.

I DO NOT WORK FOR O2

ChrisA13 · ‎08-09-2018

Sony Xperia z5 compact, yes, it's definitely locked. Asking me for a code

ChrisA13 · ‎08-09-2018

Yes, I've tried it but I get half way through and comes up with some kind of fault so I can't progress through it

MI5 · ‎08-09-2018

I've tagged admin who will help on Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-09-2018

Maybe @EmilieT our community admin can help after the weekend

MI5 · ‎08-09-2018

Hopefully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisA13 · ‎08-09-2018

I hope so. Thanks everybody for your help

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