Solved: Unable to call one number

Saintsman · ‎11-09-2018

I cam unable to make a call to one number.
I can send a text message to the number.
Other people can call the number.
I receive invalid number message
What can I do to fix this

Saintsman · ‎13-09-2018

So, I spent over half an hour on chat with 2nd line guru yesterday.
They were also unable to resolve my problem. They referred my problem to technical engineer, I was told they will contact me.
Lo and behold, a miracle has happened, I can phone my wife now, without any further contact from O2.
Thanks for all your help.

View solution in original post

Cleoriff · ‎11-09-2018

Hi @Saintsman

Are you sure the contact is actually receiving your texts? If you are getting an invalid number message it sounds as if the phone may have been disconnected....or blocked you as a sender

You could try deleting the number and then re-adding it...Reboot your phone

Best of luck and welcome to the forum

Veritas Numquam Perit

Saintsman · ‎11-09-2018

Hi @Cleoriff thanks for the feedback.
Definitely receiving the text, number belongs to my wife. Lol.
Brand new phone and sim in her phone.
I will try deleting the number and re-add it.
Will post the outcome.

Saintsman · ‎11-09-2018

Hi @Cleoriff
Deleted number, rebooted phone, added number back.
Still no success. Can WhatsApp and send texts but not dial the number. Still invalid number.

Cleoriff · ‎11-09-2018

Well I'm stumped. Unless you need a new sim?

.

Rather similar to my experience at the weekend. Though it was texts from my husband I couldn't receive.

He could call me but texts weren't getting through, even when he sat next to me.

However an hour later they all came through in a mad rush....9 of them so I put it down to network congestion.

I did think she may have inadvertently blocked your number.....you could look at that...though you are still are able to text her. Worth a look though?

Are you calling her from your contacts or just dialling the number from your keypad?. Try adding +44 before her number in contacts is the only other thing I can suggest...

Veritas Numquam Perit

jonsie · ‎12-09-2018

Definitely be looking at her phone. Go int call settings. then message setting to check which numbers she has blocked or set to auto reject or other wording

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-09-2018

Ask your wife to open your contact details on her phone and check if she has accidentally blocked your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-09-2018

Welcome to the forum, @Saintsman Any luck with the latest suggestions our members have shared above? Please do let us know how you get on with this!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Saintsman · ‎12-09-2018

Good suggestions regarding checking if she had blocked me,(wouldn't be the first time 😂).
Have checked and I am not blocked on her phone. She receives my messages and WhatsApp calls.
I am at a loss, might have to talk direct to O2. 🙄

Cleoriff · ‎12-09-2018

They willprobably suggest a new sim @Saintsman

Veritas Numquam Perit

O2

Unable to call one number

S25 pre order delivery date

Charge to receive calls whilst abroad?

Phoning from abroad

Using 02 in the Philippines

Switch up query