Turned down for Apple Watch credit - Excellent credit score 🤔

[BigJames78]

Hi 

I tried to add an Apple Watch 7 on to my account, £18pm. Got an email today to say it was declined. I have an excellent credit score with Experian (980/999). Is this normal for such a small ticket item (relatively speaking) ? 

thanks

[madasaf1sh]

@BigJames78 

Your credit score means nothing, it is a number designed to sell you products, o2 look at your credit file and also your risk profile.  There is something they dont like on their to not offer you credit. 

Your only option with o2 is to wait 30 days and try again...  Or look at the finance offers Apple Offer and buy direct from them. (other retails are available).

[BigJames78]

I got credit of £9k last year for a car which I was able to pay off 6 months ago, I also have access to my full credit file and there are no negative markers, low credit card usage, no missed payments etc so I’m assuming if there was a problem I wouldn’t have got £9k last year (from a bank)

[madasaf1sh]

At the end of the day o2 dont have to give you more credit, its their choice and as I said what their appetite for risk is, and they obviously see you as a credit / business risk

[MI5 · Accepted solution]

@BigJames78 

If you've moved house or changed jobs recently this can affect the O2 scoring system.

Sadly they will never tell you why they have declined you but you could try credit file referrals to see if they will manually override it.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[BigJames78]

Yeah I might try that, been at my address (homeowner) for 9 years and same job for 18 years