Trying to get account removed

[Pipstop78]

So I had two phones one went back cause it was faulty I've been on live chat 2x now and both times they have said it will be 24 hours and your account will be removed and you will get a text message heard nothing and both accounts are still there 

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

Use Skype if you can

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call