Trying to combine numbers/accounts under one my02 account

[Matt36]

Hi,

Our family of 5 is currently dispersed across 3 email logins (and somehow 4 account numbers (?)) - partly no doubt to the migration process from Virgin Mobile. All 5 phones are on pay monthly plans.

I called o2 to try and get all the numbers under one email address (I am assuming one email address is the same as one myo2 account?) to simplify things since I was unable to move a number from one email address to another through "Add products and services".

Initially we were told this would not be a problem, but then customer services told me that I would essentially have to get a PAK code, move to another provider and then come back again to do this which seems unbelievable.

Is there really no way to combine myo2 accounts? I understand that some of the phone credit agreements are under my wife, and some under me, but at the end of the day, the myo2 account is just an online view of this surely?

thanks for any advice

Matt

[MI5 · Accepted solution]

@Matt36 

Merging of accounts is currently not possible whilst customers are being moved to a new billing system.

[Enlli]

I'm afraid you have to create a new My O2 account for each number. That will mean 5 different email addresses.

Crazy

[MI5]

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@Enlli wrote:

I'm afraid you have to create a new My O2 account for each number. That will mean 5 different email addresses.

Crazy

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OP already has access to all, just not merged.

[Matt36]

Do you know how long the migration to the new system will take?

[Enlli]

We asked, but haven't got a recent update. I suspect it's not going as well as they hoped.