You can contact the dedicated, payments team
Payment Management Team, they can be contacted on 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Or
Message them on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Have a look at the guide too
Guide: How to Pay Your Bill (Airtime & Device Plans)
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
