Text and emails

[C-sa-h]

Hi I received a text and about 4 emails today about my billing and direct debit is changing but I don't know if this is a scam or not as I don't want to click on anything.

Can you please confirm if there's changes to my direct debit and that the text and emails aren't a scam? Also if its not a scam, do I need to do anything?

[madasaf1sh · Accepted solution]

@C-sa-h 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Enlli]

Do check but it is likely you are being transferred onto the new billing system. The DDs will show Telefónica in future