Talk to a real person?

[Pedro1]

So O2 took the payment for my bill (albeit a little bit late) but the payment was still taken from my bank. Now I've been cut off and am being harrassed for the payment, stuck behind a bot with no way to get to a real person.

How do I get in touch with a real person as the contract us page is the worst mess I've ever seen.

[Cleoriff · Accepted solution]

Hi @Pedro1 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.