Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unexpected charge

Why am I being charged for a text I RECEIVED? I didn’t know the sender and did not reply but am being charged £2.50.

Resolved! Talk to a real person?

So O2 took the payment for my bill (albeit a little bit late) but the payment was still taken from my bank. Now I've been cut off and am being harrassed for the payment, stuck behind a bot with no way to get to a real person. How do I get in touch wi...

Resolved! Allow additional extra charges

HiIt won't allow me to have any additional charges to my account (through Google Play) as its saying that the limit has been reached for extra payments to my bill. Can anyone please help? When does it reset every month?

Resolved! Changing bank details

My phone bill is paid into my mum’s bank account and I give her the money but I would like to change it so that the money is coming straight out of my bank account instead. How do I go about that?

Resolved! Smart watch

I just got a smartwatch and I have to put a sim in it, can I get a duplicate sim of my existing account or will that not work

Resolved! SIM only plans

Hello, I have been contacted by a very friendly person from O2 who helped me sign up for a SIM only contract which hasn't arrived yet, nor have I been charged anything yet, but the thing is now I would like to CANCEL this SIM only order. The reason i...

Resolved! Placed order not arrived and no updates

Hi,Placed an order for a tablet on pay monthly on 18th Dec. Got email to say full steam ahead and device would be with me soon. Email said check for updates. Have had no further emails or delivery. They have taken the £20 up front payment.

Resolved! MMS not sending

I have an iPhone 11, since getting this phone I am having trouble sending MMS to non iPhone users or those who don’t have iMessage activated. I’ve tried resetting settings, tried different network passwords I was given by o2 and nothing has worked. A...

Resolved! Unlatching an old phone

Not sure where to post this, but I'm trying to unlatch an old phone of mine for my mum to use with a sim from another network. I've sumbitted the IMEI number via the form on the 02 website, but it is telling me that the phone isn't an 02 device. I kn...

Resolved! Sim Change

Got a new i-phone. Old phone is samsung. Need to change SIM card. How do I get this.

O2

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