Sudden loss of signal in my home!

[Anonymous]

As of 10-12 weeks ago, the reception on my phone within the boundaries of my house has dropped from a normal 4-5 bar "H+" to 0-2 bars of GPRS.

I genuinely struggle to make and receive calls on my mobile now (when at home), as the connection will often fail to sustain a 30-60 second call before cutting out.

At first I thought it could an interuption of service, but after 12 weeks, I think I can confident say that it is not a temporary issue. My dad is also on O2, on a old Nokia 6xxx series phone, still suffers the same issue when he is over; so that rules out my S2 having a hardware fault. My partner is on Vodafone and she has no problems at all! It's so specific to the O2 network it seems?

Problem is, I now have 6 months remaining on my 2 year contract, so can't even jump ship anytime soon.

Anyone have any suggestions?

[Anonymous · Accepted solution]

As mentioned, unless someone actually reports the fault to O2, Chances are unless an engineer happens to stumble upon said mast/s for some routine maintenance they are not going to know.

Best way is to join the CS queue and report the fault.

OR

you can download the My Network App and report the fault through that.

[Anonymous]

Thanks for the heads up on the app that they have, just downloaded, tested and submitted a report!

I clearly made the wrong assumption that O2 actually moderate/participate their official forums; not overly relevant but Virgin actually have engineers on their own forums answering queries... not sure whether they're paid to do so, or just during their spare time.

Also, this official forum is under "Get Help With O2 Products & Services", probably should rename it to stop people like me expecting an official response from O2.

[Anonymous]

It's outsourced moderators contracted by O2 on behalf of them